RETURNS AND CANCELLATION POLICY

Thanks for shopping at Hope & Glory Coffee Co.

If you are not entirely satisfied with your purchase, we're here to help.

7.1 Before returning goods please contact our United Kingdom Careline 0800 9890157 from within the United Kingdom or email hello@hopeandglorycoffee.co.uk.
7.2 We regret that returns are not Freepost
7.3 You have the legal right to cancel your order at any time without reason, subject to sections 7.4, 7.5 and 7.6 below, within the time periods listed in the table below, in each case starting on the day after delivery, provided that the goods you have ordered are not perishable.

Ordered placed using our website are cancellable within 7 days.

A “Working Day” any day (other than a Saturday, Sunday or public holiday in either the United Kingdom depending upon where delivery is to be made)
7.4 To cancel an order, you must:
7.4.1 first contact the applicable United Kingdom Careline in accordance with clause 7.1 above – you may also be asked to confirm your cancellation in writing to comply with relevant laws;
7.4.2 return the products to us immediately, to the address given to you when you contact the United Kingdom Careline. Please insert a copy of your delivery note into your return parcel and retain your receipt or proof of postage;
7.4.3 return the products to us in the same condition in which you received them and at your own cost and risk;
7.4.4 take care of the products whilst they are in your possession, as you have a legal obligation to do so.
7.5 If you exercise your right to cancel, subject to sections 7.3 and 7.4:
7.5.1 you will receive a full refund of the price you paid for the products (but not your postage costs and other costs incurred in returning the products); and
7.5.2 we will return your money to you by re-crediting it to the payment method you used to pay for the products within 30 days of our receipt of the returned product. The refunds will be made in British pounds sterling (GBP £).
7.5.3 we are not responsible for the fluctuations in the exchange rate between British pounds sterling (GBP £) and any other currency, and provided we have refunded the same amount in pounds sterling (GBP £) as we charged for the products at the point you ordered them, this will constitute a full refund of the purchase price.
7.6 We are unable to accept cancellation or returns of purchases which have been used or opened unless the product is defective.

CONTACT

If you have any questions on how to return your item to us, contact us at hello@hopeandglorycoffee.co.uk